Post-sales services and technical support
Empowering your scientific research, every single day. A bioreactor is the core of your bioprocess: our support ecosystem is designed to ensure maximum uptime, data accuracy and strict regulatory compliance.
Our core services
Scheduled preventive maintenance
Tailored periodic inspections to eliminate contamination risks and prevent hardware failures in gas lines, mechanical seals and agitation systems.
Regulatory qualification & validation (IQ/OQ)
Execution and documentation of Installation Qualification (IQ) and Operational Qualification (OQ) protocols to guarantee full compliance with GMP / FDA standards and data integrity requirements.
Calibration & certification
Certified calibration of critical sensors (pH, pO₂, temperature, biomass) providing fully traceable reports ready for your regulatory audits.
Application & scale-up support
Our expert application specialists work alongside your team to optimise fermentation recipes and guide you seamlessly from benchtop to industrial scale.
Real-time remote assistance
Advanced remote diagnostics via telemetry software to troubleshoot process and software anomalies within minutes, without waiting for an on-site visit.
Choose the service plan tailored to your lab
| Feature | SILVER | GOLD (recommended) | PLATINUM (full risk) |
|---|---|---|---|
| Preventive maintenance | 1 visit / year | 2 visits / year | |
| IQ/OQ qualification | Upon request (extra) | Included (initial setup) | Included (annual re-qualification) |
| Consumable parts | 10% discount | Included in plan | |
| Sensor calibration | Included | Included + certificate | |
| Remote support | Mon – Fri (9 AM – 6 PM) | Mon – Fri (8 AM – 8 PM) | 24/7 premium hotline |
| On-site response | Within 5 business days | Within 48 hours | Within 24 hours (priority) |
| Application support | Upon request | 8 hours / year included | Unlimited support |
| Emergency labour | Hourly rate applies | 20% discount | Fully included |
Frequently asked questions
We provide complete document protocols and execute on-site physical tests. IQ verifies that the system is installed according to manufacturer specifications. OQ tests all alarm systems, control loops (pH, temperature, pO₂) and software functions to prove the bioreactor operates correctly in every scenario before biological use.
Yes, we use exclusively original Vinci Biotechnologies spare parts certified for biotech use (USP Class VI compliant materials for all fluid-contact parts), ensuring maximum biocompatibility and preventing leachable toxins.
Upon your authorisation and through secure, encrypted connection channels, our technical team can view your bioreactor’s control panel in real time. This allows us to instantly diagnose software errors, incorrect calibrations or process anomalies, reducing troubleshooting times by 80%.
Absolutely. You can request an upgrade to your service contract at any time to adapt to your increasing workloads or new regulatory requirements.
